As custodians of the area, the Estate is committed to improving the environmental qualities of the buildings and streets and to engage with the local community and stakeholders.

The Estate has carefully nurtured relationships with occupiers and works closely and collaboratively with the local Mayfair community and other key stakeholders to improve the public realm.

Environment

As one of the long term custodians of Mayfair, the Estate recognises their responsibility for the assets under their stewardship.

Our aim is to enhance the environmental performance of the existing assets by implementing strategies to better measure and reduce energy, water and waste consumption. We strive to achieve net zero carbon by 2050, and this is a consideration in all refurbishments and new developments.

Alongside this, masterplanning initiatives are in place to create public realm and streetscapes that are safe, pleasant and attractive. Through these, we seek to contribute to the health, well-being and enjoyment of all occupiers and visitors.

Social

We value our occupiers and place importance on local engagement, which in turn helps to inform our strategies across the Estate. We aim to provide support and assistance where required and effectively develop long-term collaborative relationships. Our overriding aim is to evolve and improve, as custodians of the area.

We are also proud and pleased to be able to participate proactively at a localised community level. This ranges from the organisation on the Estate of public cultural events such as Concours on Savile Row, through to the sponsorship of awards and charities, to our engagement with other dynamic and diverse initiatives, such as London Gallery Weekend, the CRISIS for Christmas and Campaign for Wool pop-up shops, Young Westminster Foundation, or The Golden Shears Awards for apprentice tailors.

Developing positive, supportive and collaborative partnerships with other stakeholders is a priority. This includes engaging with influential community members such as Westminster City Council, the New West End Company (our local Business Improvement District), the Mayfair Neighbourhood Forum, Residents’ Society of Mayfair and St James’s, Savile Row Bespoke Association and the Royal Academy of Arts, other surrounding land owners.

The Pollen Estate Board is tasked to devise and deliver the strategies, management and communication that will continue to further the long-term interests of the Trust.

The Board consists of seven directors, with three family directors, four directors nominated by the other beneficiaries. They bring invaluable experience and expertise, to collectively oversee the Estate. Led by the Chair, Noel Manns, the Board is committed to carrying out its duties with integrity, accountability and transparency.

Noel oversees the Executive team which drives the overall performance of the business and comprises the Chief Operating Officer, Richard Collins and the Head of Portfolio Jenny Casebourne.

Beyond the Executive Team, the Estate operates an outsourcing model that handpicks a focused team of professional advisors, agencies and specialists. The three major businesses that are part of this model are; Knight Frank as asset, property and facilities managers, Charles Russell Speechlys who provide legal advice and RSM UK which manage all accounting matters on behalf of the Estate.

Core Team

The Pollen Estate Executive team is led by Noel Manns, as non-executive Chairman of the Board. The Executive team of Richard Collins as COO and Jenny Casebourne as Head of Portfolio, focuses on strategic direction and delivery, whilst outsourcing day to day operational activities.